All orders will be shipped within 1 business day of receiving your order. After your order is placed, you will receive an order confirmation via email. If there are any discrepancies with your order please email our customer service team at: firstname.lastname@example.org to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email as well as posted in the order section of My Account. For package tracking, please log into My Account. Parcel tracking info is available online at www.ups.com or www.usps.com.
US Domestic Shipping Charges
|USPS First Class (2-7 days)||Free on orders over $50|
|UPS 3 Day Select||$18|
|UPS 2nd Day Air||$30|
|UPS Next Day Air||$45|
International Shipping Charges
Delivery time for international shipments will vary by location due to customs’ handling time.
|USPS Priority International (7-21 days)||$50|
- Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
- Weekend deliveries are valid only if the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.
- Saturday delivery is only available between Thursday 12:00pm (noon) and Friday 12:00pm (noon). Orders after Friday 12:00pm (noon) MST can only be shipped the following business day.
- No Tracking information on International packages once they leave the US.
If your order has not arrived within 10 days or has been delivered but cannot be located, please email our customer service team at: email@example.com
Shipping and Item Problems
If a shipped order was lost or damaged, UPS or USPS must conduct an investigation. Please keep all packaging from any damaged shipment, as they will want to inspect the damage. Please contact PrecisionTimeCo.com to initiate a tracer within 14 business days of placing your order. If the package is not located, UPS/USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to PrecisionTimeCo.com and the replacement item(s) will be shipped out. If the item(s) is/are no longer available, and a similar item is not wanted, PrecisionTimeCo.com will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please email our customer service team at: firstname.lastname@example.org within 10 days of receipt of your shipment to make any necessary corrections. Product discrepancies not notified to Precision Time within 10 days may not be honored for replacement.